If you are dissatisfied with an item, we want to quickly correct the problem! Please contact us within 14 days of receipt if you have a problem with your order. Contact firstname.lastname@example.org and we’ll be glad to assist you.
If an order has not shipped, we will be happy to cancel it for any reason and provide a full refund to the original payment method used.
We will be happy to exchange any unopened, unused product in its original packaging for any reason.
In the unlikely event that your purchase arrives damaged or faulty, please contact CustomerService@sensorysite.com and we’ll get a replacement headed your way ASAP. In the event that your product can not be replaced, we will provide a full refund to the original payment method used.