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Return & Refund Policy

If you are dissatisfied with an item, we want to quickly correct the problem! Please contact us within 14 days of receipt if you have a problem with your order. Contact customerservice@sensorysite.com and we’ll be glad to assist you.

Cancellation Policy:

If an order has not shipped, we will be happy to cancel it for any reason and provide a full refund to the original payment method used.

Exchange Policy:

We will be happy to exchange any unopened, unused product in its original packaging for any reason.

Faulty/Damaged:

In the unlikely event that your purchase arrives damaged or faulty, please contact CustomerService@sensorysite.com and we’ll get a replacement headed your way ASAP. In the event that your product can not be replaced, we will provide a full refund to the original payment method used.